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service desk (support and metrics (system monitoring, acess to help desk…
service desk
support and metrics
system monitoring
acess to help desk for all users consultantions & problem traling
network acessibility & management
installation of lab sanctioned os upgrades for standard configuration with in 6 montohs
general system security measures
system crash diagnostics & recovery
privileged account acess
terminology
nos server
nos services
system coordinator
t&m
original services
service rates
t&m charges
miscellaneous services
contract support rates
intro
policy
p