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MEU Procurement 'Service Obsessed' (Issue Resolution WOW (Fact…
MEU Procurement 'Service Obsessed'
Business As Usual \ Continuous Improvement
Vendor Performance Process
OTIF & QN
Accurate reporting in place
Governance & Engagement
Monthly Connect With Plants
Quarterly Connect With Vendors
Quarterly connect with ISC LT (OTIF & QN)
Ensure ISC community working to correct process
Quality related webinars with our vendors
PS & SA driving clear actions of outcomes from OTIF & QN monthly cycle
High Profile Raw Materials Matrix per plant
Consolidated category & then cross category tracker for common items
SA alignment on those items for awareness when negotiating \ contracting
Claims Process
Define & brief out process
Align internal Proc team
Define KPI to show success rate of claims
Brief plant LT and be clear on their role
OTIF & QN related issues
Triggered by plant owned by Proc Spec.
FG recall \ not in MDLZ store issue
Include top 3 claims in monthly plant scorecard & quarterly vendor scorecard
Issue Resolution WOW
Fact based response relating to OTIF \ QN \ RCA
Incident Reporting Process in place For Senior Escalations
Mini Mgt Committee Proc & Supply Hub
Clear escalation protocol in place
Create communication toolkit for end users (common emails \ templates \ comms flow)
Root Cause Analysis embedded in ongoing WOW
Clear RACI in place for WOW on Issue Resolution
Weekly Supply Calls per category
Proc Spec. team building partnerships with plant LT