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Customer service (Customer service tips (If the customers have to wait,…
Customer service
Top quality service
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Have to have empathy, judge everyone individually
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Customer service tips
If the customers have to wait, offer a drink, magazines and comfortable chair
Be friendly: use names, remember preferences, send birthday card
Provide something free: coffee, biscuits, pens, samples
After and expensive purchase, follow up with a quick call just to check they're happy
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Don't give customers the run-around: if you can't personally deal with something, then stay with the customer while you hand them over gracefully to a colleague
Remember that the thing that makes customers most annoyed is when they're passed from person to person on the phone
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