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Conflict Management (Personal Responses (avoiding, compromise,…
Conflict Management
3 Levels
feel
behavior
perception
Personal Responses
avoiding
compromise
accommodating
collaborating
competing
Organizational Responses to Conflict
saving face (not being embarrassed)
Not acting is not an option
to have their personal needs met
Interdependence
communicate effectively
get to win-win solutions
listen well to team members
investigate as many alternatives as necessary/possible
interact effectively with others