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Managing conflicts in public organizations (Interactionist Perspective…

- - - - conceptualization
        
        behavior
        
        Assertiveness
        
        Cooperativeness
        
        outcome
  - - - Low assertiveness and cooperativeness
    - - High Cooperativeness and Low Assertiveness
    - - High assertiveness and cooperativenes
      - Steps Towards Collaborative Conflict Management
        
        Face the Conflict
    - - high assertiveness and low cooperativenes
      - Zero Sum Game
    - - moderate assertiveness and cooperativeness
- - - - input-process-outcome (IPO)
        
        Performance
        
        Processes
        
        Individual
        
        ORGANIZATIONAL
        
        Team
      - Input-Mediator-Outcome (IMO)
        
        Multiple Criteria
        
        Processes Emergent States
        
        ORGINIZATIONAL cONTEXT
        
        Team Context
        
        Members
        
        1 more item...
    - - Role Based Performance
      - Performance Composites
    - - Trust
      - Collective Cognition
      - Shared Mental Modles
      - Strategic Consensus
    - - Mean Values
        
        Other Attributes
        
        Personality
        
        Competences
      - Diversity
        
        Demographics
        
        Functionality
        
        Personality
        
        Attitudes and Values
      - Complex Combinations
        
        Fault Lines
        
        Position and Status Issues
        
        Network Features
    - - Interdependance
      - Technology and Virtuality
      - Team Training
      - Team Leadership
        
        External Leadership
        
        Coaching
        
        Shared Leadership
  - - - Taskwork
        
        describes functions that an individual must preform to the accomplish the team's task
      - Teamwork
        
        Describes the interactions between team members
- - - - Emotional Awareness
        
        Stage 3: Conflict moves to Action
        
        Stage 4: Conflict outcome
      - Cognitive Awareness
- - - - Discuss nature of interdependence and identify mutual goals
        
        Use divergent thinking to develop several potential solutions
        
        Integrate several solutions to create a mutually beneficial solution
        
        Make a commitment to this solution
        
        Reflect on what you have learned from the experience