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MKT 1 (MKT Process (Understand Marketplace and customer needs, Design a…
MKT 1
MKT Process
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FINAL: Capture value from customers to create profits (SALES, PROFIT, LONG-TERM CUSTOMER EQUITY)
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Market Place
mkt Offerings:
Combinations of products, services, Information, experiences
To Fulfill
Market for NEEDS/WANTS
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Needs- Wants - Demand
NEEDS:
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Physical -- Food, clothing, warmth, safety
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Stage 5 Capture Value
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Equity
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The more loyal firm's profitable customers, the higher the firm;s customer equity
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Marketing Definition:
Def: Process of building relationship by creating value for customer to capture value from customers in return
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