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App Tracker (Lotus Notes (Key Functions (Tracks Software ((not delivery…

- - - - App Support Testing on Win 7
      - App Support Testing on Win 10
        
        Different Revisions
        
        Need to Test 1 to 2 times a year
        
        Rev. 1607 (current)
        
        Rev. 1803 (coming)
    - - Move off Lotus Notes
      - Move toward ServiceNow
  - - - (not delivery Groups)
        
        What does that mean?
    - - Notifications to "Owners"
    - - Used by Desktop Support mostly
    - - (for compatibility testing oversight by BU)
  - - - Perform iLab "EDIG" Data Import
      - Manage Application Owners
        
        Re-assign as needed.
        
        Support Business Owner Certification Process
        
        Send Email Alerts/Reminders
        
        Report Discrepancies to PMO
        
        Escalation/Follow-up as needed
    - - Compatibility Testing Status Reporting
    - - AD Group Reporting (by user, SW, etc.)
      - Run Reports
    - - Certify Compatibility Test Results
- - - - SCCM
      - App-V
      - Install Package
      - Back-out Package
      - Uninstall Package
      - SCCM & App-V
    - - Global AD Groups
      - Controls Deployments
    - - Integration Tests
      - OS Tests
      - MachineTests
  - - - E.g., special version of "Visio" just for us.
- - - - What if not in list?
        
        Add NEW MFG/MODEL/APP??
        
        Add to CMDB?
        
        BDNA Concerns
        
        We need to add custom builds/products
    - - (for App-V reporting)
  - - - App Owner Assignments
      - App Owner Task Oversight
        
        (email reminders)
      - iLAB EDIG Data Import
        
        Sent from Barbara Jager to Cordrees
        
        Could this be entered directly in SNOW by Barbara/Others?