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Investigation (Documenting current situation (Rich pictures, Mind map,…
Investigation
Documenting current situation
Rich pictures
Mind map
Business Process Modeling
Spaghetti
Fishbone
Prior research
Study website
Study company reports
Study procedure manuals and documentation
Study organizational chart
Techniques
Qualitative
Interview (A, W)
Observation (A, W)
Shadowing (A, W)
Formal observation
Protocol analysis
Ethnographic studies
Workshops (A, W)
Hothousing (A)
Focus group
Scenario analysis (A, W)
User analysis
Prototyping (A, W)
Quantitative
Surveys
Questionnaires (W)
Activity sampling (W)
Document analysis (W)
Special purpose records (W)