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REVIEW INFRASTRUCTURE (Help desk (call priorities and service levels, call…
REVIEW INFRASTRUCTURE
Help desk
call priorities and service levels
call handling
Incident handling
configurastion management
what to document
policies
procedures
change
effect of change
network components
network devices
client computers
servers
circuits
System maintenance
System adaptation for changed environment
System modification for better performance
system administer
duties
responsibilities for security
creating backup
troubleshooting
system performance tunung
analysing system logs
skills
strong grasp of system security
knowledge of OS,apps,hardware and software
problem service
knowledge of purpose of people in organisation
network management
may include the use of simple tools to manually collect network data
sophisticated network management tool
logical infrastructure
name resolution services
network protocols
routing and network address translation
IP addressing schemes
the security infrastructure
remote access
physical infrastructure
machines
hub,switch,router
cables
network infrastructure
underline base of a network system
refers to infrastructure
firefighter
Maintenance
next day onsite response
remote diagnosis
return to deport
online real time support
web based support