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operations management (OM USES (MACHINES, KNOWLEDGE, PEOPLE, RESOURCES…
operations management
OM USES
MACHINES
KNOWLEDGE
PEOPLE
RESOURCES (PARTNER)
STAFF EXPERIENCE AND KNOWLEDGE
Operations management in ALL types of organisations
HOspitals
Advertising agency
Disaster relief charity
Management consultant
SOME OPERATIONS DESCRIBED BY PROCESSES
AIRLINE
DEPARTMENT STORE
POLICE
FROZEN FOOD MANUFACTURER
EXMPLES: proccesses in NON-OPERATIONS FUNCTIONS
Maarketing and Sales
PROCESSES
OUTPUTS
CUSTOMERS
Finance and accounting
PROCESSES
budgeting procsses
OUTPUTS
budgets
CUSTOMERS FOR OUTPUTS
everyone
HRM
IT
TYPOLOGY OF OPS AND PROCESSES
VOLUME
VARIETY
VARIATION
VISIBILITY
ACTIVITIES OF CORE FUNCTIONS
Operations
Marketing and sales
Product / service develop-ment
THE TRANSFORMATION PROCESS
INPUTS
OUTPUTS
What is OPS Management?
managing the resources which are devoted to the production and delivery of
products
services.
OM is changing : business environment changing
prompting operations responses
examples
: fast food chains, furniture manufacturer, ISP
DESCRIBED BY INPUTS PROCESSES AND OUTPUS :
STRATEGIC IMPLICATIONS WHERE POSITIONED