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Roles of Professional Helpers (Roadblocks to Communication (Ordering,…
Roles of Professional Helpers
Different helpers
-Non-professional
-Paraprofessional
-Professionals
How a helper develops (Perry's stages)
1.The Dualistic or Right/ Wrong Stage
2.The Multiplistic Stage
3.The Relativistic Stage
The Unique Characteristics of a Therapeutic Relationship
-Mutual liking or at least respect
-Purpose of the relationship is the resolution of the client’s issues
-Sense of teamwork as both helper and client work toward a mutually agreed-upon goal
-Contract specifying what will be disclosed to others outside of the relationship
-The relationship is confined to the counselling sessions and does not overlap into the participants’ personal lives
-The relationship can be terminated at any time
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Roadblocks to Communication
Ordering, directing, commanding
Warning, threatening
Moralizing, Preaching
Advising, giving solutions
Judging, criticizing, blaming
Change become possible
-Clients realize they are not facing problems alone
-Recognize they are recipients of love and caring from the helpers
-Experiment with new behaviors and receive support and feedback
-Admit that there is something wrong with their behavior and are willing to explore changes
Understanding Cultural Competence
-Helpers increase their knowledge and understanding of cultural differences
-Able to acknowledge cultural assumptions and biases
-Willing to make change in thought and behavior to address those biases
Glossary of cultural competence terms
Ethnocentrism
Multiculturalism
Prejudice
Race
Understanding the stages of cultural competence
1.Cultural destructiveness
2.Cultural incapacity
3.Cultural blindness
4.Cultural Pre competence
5.Cultural competence
6.Cultural proficiency
Cultural Competence Skills
-Being aware of own culture and values
-Respecting differences
-Being aware of and working at controlling own biases and how they affect interactions with others
-Building strong cross cultural team relationships
-Being flexible
Ways to Facilitate Communication Across Cultural Boundaries
-Build your self-awareness
-Don’t assume your interpretation is correct
-Verbalize your own non-verbal signs
-Acknowledge any discomfort, hesitation, or concern
-Don’t evaluate or judge
-Be cautious about humor