CH.10 MOTIVATING AND SATISFYING EMPLOYEES AND TEAMS (10.4 Key Motivation…
CH.10 MOTIVATING AND SATISFYING EMPLOYEES AND TEAMS
10.1 What is Motivation?
Motivation is the individual internal process that energizes, directs, and sustains behavior; the personal "force" that causes you or me to behave in a particular way.*
is an employee's feelings about the job, about superiors, and about the firm itself.
10.2 Historical Perspectives on Motivation
is the application of scientific principles to management of work and workers.
The Hawthorne Studies
studied the effects of the work environment on employee productivity.
Maslow's Hierarchy of Needs
is a sequence of human needs in the order of their importance.
Herzberg's Motivation-hygiene Theory
concludes that satisfaction and dissatisfaction are separate and distinct dimensions.
Theory X and Theory Y
-A concept of employee motivation generally consistent with Taylor's scientific management; assumes that employees dislike work and will function only on highly controlled work environment.
-A concept of employee motivation generally consistent with the ideas of the human relations movement; assumes responsibility and work toward organizational goals, and by doing so they also achieve personal rewards.
is the belief that some middle ground between type A (American) and type J (Japanese) practices is best for American business.
10.3 Contemporary Views on Motivation
10.4 Key Motivation Techniques
Management by Objectives
Part-Time Work and Job Sharing
10.5 Teams and Teamwork
What is a Team?
Types of Teams
Developing and Using Effective Teams
Roles Within a Team
Team Conflict and How to Resolve It
Benefits and Limitations of Teams