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Conflict (Types of conflict (Negotiation of selves conflict, Goal conflict…
Conflict
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Conflict Management
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Conflict model
Assertiveness - Cooperativeness, Competing - Collaborating, Avoiding to Accommodating
Problem Solving
Identify your problem and unmet needs to yourself (What do you want? = “Wants” and Why do you want it? = “Needs”)
Make a date with them to find the right time to talk about the problem
Describe your problem and needs to them using I-Language
Ask them to paraphrase you to make sure they understand what you said
Ask them what they want and need (What do they want and why do they want it?)
Paraphrase their wants and needs to be sure you understand them
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Follow-up on the solution to see if modifications are needed
Expressed struggle between two or more interdependent parties who perceive incompatible goals, scarce rewards, limited resources and interference from the other party in achieving their goals.
Conflict resolution theories and examples discussed in this passage were very fitting to their respective situations and used in real life constantly. Ideal problem solving was discussed at length and I think it hit it on the nose, talking about steps for optimal communication. It also touched on the types of conflict we have, and boiled it down to a very specific algorithm, which I found to be quite true. A good passage that discussed many great things about conflict, and should be useful.
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