Please enable JavaScript.

Coggle requires JavaScript to display documents.

Conflict (Types of Conflict (Affective conflict (incompatible feelings…

- - - - People are NOT the problem
      - to find a satisfactory solution to the conflict.
      - Identify your problem and unmet needs to yourself
      - 2 Make a date with them to find the right time to talk about the problem
      - Describe your problem and needs to them using I-Language
      - Ask them to paraphrase you to make sure they understand what you said
      - Ask them what they want and need
      - Paraphrase their wants and needs to be sure you understand them
      - Negotiate a solution
        
        a. Identify and define the conflict (Wants vs Needs)
        
        b. Generate a number of possible solutions
        
        c. Evaluate the alternative solutions
        
        d. Decide on the best solutions
      - Follow-up on the solution to see if modifications are needed