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Quality (Quality Control (Disadvantages (Creates waste, High costs to…
Quality
Quality Control
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Advantages
- Any faulty products are filtered out
- Helps maintain a good reputation
Quality Assurance
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Advantages
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- Easy to pinpoint where faults are occurring
Quality Circles
Description
This involves a group of employees meeting with a line manager to discuss problems in the production process and how to solve them, suggestions are then passes to management
Disadvantages
- Employees meet during paid company time, meaning production time is lost
- Employees are often trained to join a quality circle, costing the business even more time and money
Advantages
- Employees will be motivated as they get to have a say in decision-making
- Management get well-informed suggestions from the workers who actually produce the product
Quality Improvement
Description
This involves following a Japanese philosophy known as Kaizen, which states that everyone and every process in an organisation should constantly improve
Disadvantages
- The business can have high staff-development costs
- Employees may feel under pressure to continually keep improving
Advantages
- The business stays ahead of the competition
- The business can react easily to changing external factors
Mystery Shoppers
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Disadvantages
- Staff may feel cheated by this 'sneaky' method
- Mystery shopper may encounter a one-off error and report it, which is then assumed to be the norm
- Businesses need to pay mystery shoppers
Advantages
- No bias as shopper does not work for business
- Can suggest improvements based on actual customer experience, not just intended customer experience
- Mystery shoppers are forbidden from sharing experience outside of the business
Total Quality Management
Advantages
- Zero errors means no waste
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Disadvantages
- Substantial staff training, to ensure no mistakes are made, will increase costs and result in lost work time
- Requires the commitment of all staff, stricter selection process
- Processes need to be continually monitored and compared to policies and procedures, time consuming
Description
A combination of various techniques including assurance, improvement and circles to attempt to bring errors to zero
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