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Claim is on hold (LEC Brand (Review the email chain in the open task. Ask…

- - - - Set up implicit complaint task. Send email through to Lauren B to request claim be looked at ASAP. :checkered_flag:
- - - - yes
        
        Set up contact to the clinic accordingly :checkered_flag:
      - No
        
        Advise the customer that they need to contact the vet clinic and request the documents
        
        Customer fine with this :checkered_flag:
        
        Customer unhappy about this
        
        Set up implicit complaint task and irregular claims task :checkered_flag:
- - - - Request documents accordingly
    - - Has the customer identified that there are documents missing from any other clinic? (e.g. a clinic we have not yet contacted)
        
        yes
        
        Check the vet special attention list
        
        Clinic on the list?
        
        Yes
        
        Action accordingly :checkered_flag:
        
        No
        
        Request that the customer contact the vet clinic
        
        2 more items...
        
        No
        
        Seek support from support team
        
        Okay to approve the MVH template
        
        Complete template and set up unhold claim task :checkered_flag:
        
        Not okay to approve the MVH template
        
        Seek support from claims to proceed :checkered_flag: