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Effective Business Communication :check: (5 Effective Business…
Effective Business Communication :check:
7 Characteristics for
Effective Business Communication
1. Completeness
Effective communications are complete, i.e. the receiver gets all the information he needs to process the message and take action. A complete message reduces the need for follow-up questions and smoothens the communication process.
2. Conciseness
Conciseness is about keeping your message to a point. This is more about the content of your message rather than its length. Even a short memo can include irrelevant or redundant information. Conciseness helps the receiver focus on what’s important, speeds up the processing of information and caters for improved understanding.
3. Consideration
Effective communication takes into account the receiver’s background and points of view. If your message hits a nerve or sounds as disrespectful, the emotional reaction of the receiver might affect the perception of your message. Also, tailoring your message to your audience – e.g. by using argumentations and examples which are relevant to their experience – makes it easier for them to process the contents.
4. Concreteness
A concrete message is specific, tangible, vivid. It’s supported by facts and figures for enhanced credibility. It helps your audience gain an overview of the broader picture. Concreteness mitigates the risk of misunderstanding, fosters trust and encourages constructive criticism.
5. Courtesy
Courtesy and consideration complement each other in effective communications. Courtesy means respecting the receiver’s culture, values and beliefs – i.e. crafting a message that is genuinely polite and unbiased.
6. Clearness
The clearer your message, the easier it gets for the receiver to decode it according to your original intent. While this sounds obvious, most communication pitfalls originate from lack of clarity. Start with a clear communication goal and accurate thoughts. Clear communications build on exact terminology and concrete words, to reduce ambiguities and confusion in the communication process.
7. Correctness
Correct grammar and syntax vouch for increased effectiveness and credibility of your message. Formal errors might affect the clarity of your message, trigger ambiguity and raise doubts. They might also have a negative impact on the overall perception of the message, which could be seen as sloppy or negligent.
https://www.youtube.com/watch?v=bc0Z_n37Q3U
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5 Effective Business Communication Skils
1. How to Become an Engaged Listener
The goal of communication is to fully understand and connect with the other person.You should focus fully on the speaker and let them know you are interested in what they are saying. Avoid interrupting or trying to redirect the conversation to your concerns. There is nothing more testing than beginning a conversation to be cut off by an irrelevant point of the other person.
Try to set all your judgement aside, whatever the topic and your viewpoints, you should remain neutral.
2. Your Body Language is as Important as What You Say
You can tell a lot about someone from their body language - and a lot more about their feelings towards a conversation that what they say!.To an expert communicator, body language is as crucial as their speaking skills, and is a tool that you can definitely use to an advantage to your conversation.During a positive conversation or negotiation, you can enhance it by having your arms uncrossed and maintaining eye contact. If you need to emphasize a certain point, body language can play its part here too - patting your friend on the back if you are proud of them or clasping your hands together in order to close a point of conversation and move on.
3. Controlling Your Emotions
It is key in communication not to let your emotions get the better of you.If you are stressed or the topic in question is making you tense, you need to let it go. You need to keep calm under pressure.If you need to stall a conversation in order to give yourself time to get your emotions in check, ask a question to afford yourself more time to think and for opening up another avenue of conversation.Pausing can be a really effective communication skill for keeping calm. Whilst some people may believe the break works against you, it can work in your favour and allow you to navigate the conversation effectively..
4. Assertion is an Asset
Being assertive is a powerful communication skill and is key in improving your negotiation skills. To improve assertiveness you should primarily know your wants and needs, and equally those of your counterpart.You should value your opinions and remember they are just as important as anyone else’s – effective communication is a two way street. Learning to say no is key to being assertive.You should be aware of your own boundaries and feel comfortable saying no to what you don’t agree with and feel confident in your ability to handle conflict this may create.
5. The Power of the Personal Touch
Having a conversation and making a point in person is the best way to communicate effectively and without falling into any pitfalls of misconstrued text and email.Don’t underestimate the benefit of a personal touch in any negotiation.Communication skills are vital to both work and personal life so you should try and perfect them whenever you can!.
https://www.youtube.com/watch?v=7JZ1v-VwTXg
https://www.youtube.com/watch?v=yfneUJ4W6Lo
