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Improvements (Jira, Service Desk, Project Delivery - May/June (External…
Improvements
Jira, Service Desk, Project Delivery - May/June
External knowledge base - inc auto reply to tickets
Migrate exisiting wiki to confluence (low priority)
Create & implement SD escalation workflow (completed)
Daily Task Workflow Process (blocked- dependant on testing/qa)
Improve SD Customer Portal
Internal knowledge sharing via confluence
Training for ITIL v2 (July)
Resource & Task allocation process (ongoing)
Complete set up of Portfolio
Regular review of SD (completed)
Project costing v Delivery Time Reporting
Architecture/Releases/Versioning
Release notes
Kim to document new git workflow
Testing and QA - April roll out
1 - Develop Testing Documentation - Jeremy/Sravani
1 - Develop Test Cases - Sravani
3 - Review bugs/issues found on a regular basis - SD
2 - Introduce formal regression testing process - Sravani
1 - Introduce formal test process - Jeremy/Sravani
1 - Automated Testing - Front End (Alex)
Partner/Client Training
Set Training Calendar for Clients/Partners (Yearly training for clients/partners)
Create Enablement program - Sales (Landell)
Complete Training Agenda - Sales (Landell - completed)
Create Enablement program - Delivery (Kim)
Complete Docs Site & Partner Portal (Kim)
Complete Training Agenda - Delivery (Kim - completed)
Sales
Content
Marketing Strategy
Partnership Review
Pricing review - capex/opex/saas
Lead Assignment /Client/Partner Assignment/Commision
Policy/Compliance
End User Device Policy
Security Policy - Staff Access to Clients
BYOD Policy
Password Policy
Security Management/Risks