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understand retail stations (document (roles, observations, first…
understand retail stations
document
roles
observations
first impressions
interviews
description of environment
Business Model
profitabilty
responsibility
ownership
roles
retailer
service champion
TM
questions
challenges
feeling of safety
pride
ideas of improvement
past experiences
BWT
HR
shifts
site choice
High Risk
NRW
two stations comparative
history of robberies
operations
future vision
what is the impact
security
how staff interact with security
how customers interact with security
set up
CCTV
Cash Managment
controls
measures