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'A Day in the Life of Tyler' (Emails (RESPONSES (Phone Call,…
'A Day in the Life of Tyler'
'Dropping the Ball'
Emails
RESPONSES
Phone Call
Expectation of Response
MAX Response Time - 24hours
Initial Acknowledgement of Email -
BOUNDARIES
TYPES
*
Request for Quotation
Inside Sales
Tech Info
Place an Order
CHECK IN TIMES
HOME
MORNING: OUTSIDE RESPONSE BOUNDARY: 3HR
ON THE ROAD
AFTERNOON: OUTSIDE RESPONSE BOUNDARY: 3HRS
HOW ?
Track Quotations ?
1/2 of a Solution
RATE / NUMBER
Slow In Morning
More in Aft
100 approx.
10% Urgent
Urgency builds throughout day