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Communicating, Conflict and Negotiation (Conflict (The Conflict Management…
Communicating, Conflict and Negotiation
Conflict
Functional
Dy functional
Cognitive
Affective
The Conflict Management Strategies
Forcing
Avoiding
Problem Solving
Yielding
Compromising
Handling Personality Conflicts
Communicate Directly
Avoid Dragging
Investigate and Document Conflict
Do not take sides in personality conflicts
Seek Help
Negotiation
Integrative Bargaining
Fixed Amount of Resources to divided
I win, you lose
Opposed to each other
Distributive Bargaining
Variable Amount of Resources
Convergent with each other
I win, You win
The Negotiation Process
Defining Ground Rules
Developing Strategy
Clarification and Justification
Bargaining and Problem solving
Closure and Implementation
The Bargaining Zone
Sellers Resistance Point
Buyer's Resistance Point
Buyer's target Point
Seller's target Point
Communication
Reading
Speaking
Writing
Listening
The Communication Channels
Low Channel of Communication
Memos
Prerecorded Speeches
Formal Letters
E-mail
High Communication Channels
Live Speeches
Face to face Communication
Telephone
Video Conferences
Barriers of communication
Filtering
Selective Perceptions
Defensiveness
Silence
Language