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Communication (Negotiation Process (Develop a Strategy, Define ground…
Communication
Negotiation Process
Develop a Strategy
Define ground rules
Clarification
Justification
Bargaining and problem solving
Closure and Implementation
BATNA-Best alternative to negotiate agreement
Long term consequences best to use win-win
Barriers
Filtering
Defensesiveness
Emotions
Information Overload
Language
Silence
Stress
Current Issues in Communication
Electronic Communication
Barriers between men and women
Cross Cultural
Conflict
Channels
Informal
Letters
Memos
Memos
Formal
Face to Face
Face to Face
Telephone