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GLOBAL E-BUSINESS (INFORMATION SYSTEMS DEPARTMENT (End users, Chief Data…
GLOBAL E-BUSINESS
STRATEGIC BUSINESS OBJECTIVES
Operational Excellence
New products, services, and business models
Customer and supplier intimacy
Improved decision making
Competitive advantages
Customer and supplier intimacy
Niche market
Product differentiation
Low-cost leadership
SYSTEMS FOR DIFFERENT MANAGEMENT GROUPS
Transaction Processing Systems (TPS)
System for Business Intelligence
Management Information Systems (MIS)
Decision-Support Systems (DSS)
Executive Support Systems (ESS)
SYSTEMS FOR LINKING ENTERPRISE
Enterprise Application
Enterprise Systems/Enterprise Resource Planning (ERP)
Supply Chain Management (SCM)
Customers Relationship Management (SCM)
Knowledge Management System (KMS)
Intranets
Extranets
INFORMATION SYSTEMS DEPARTMENT
End users
Chief Data Officer (CDO)
Chief Knowledge Office (CKO)
Chief Privacy Officer (CPO)
Chief Security Officer (CSO)
Chief Information Officer (CIO)
Information System Managers
System analysts
Programmers
TOOLS FOR COLLABORATION AND SOCIAL BUSINESS
Collaboration and Social Business Platforms
Enterprise Social Networking Tools
Microsoft SharePoint and IBM Notes
Cloud Collaboration Services
Virtual Meeting Systems
Virtual Words
Wikis
E-mail and Instant Messaging (IM)
Information System & Technology
BUSINESS
VALUE CHAIN MODEL
Value Web
Trading partners
Suppliers
Customers
Support Activites
Procurement
Technology
Human resource
Organization infrastructure
Primary Activities
Service
Sales and marketing
Outbond logistics
Operations
Inbound logistics
STRATEGIC BUSINESS UNIT
Network-based strategies
Business ecosystem
Virtual company
Network Economics
Enhancing core competencies
Synergy
MORAL DIMENSIONS
Quality of life
Health risk
Increasing racial and social class cleavages
Threat of unemployment
Growing surveillance using IT
Computer crime and abuse
Dependence and vulnerability of information system
Weakened boundaries between work and family/leisure time
Reduced time to adjust to competition
Balance Power : Center vs Periphery
System Quality/Performance
Poor input data quality
Natural failures of hardware and facility
Software bugs and errors
Accountability, Liability, and Control
Computer-Related Liability Problems
Intellectual Property
Patents
Copyrights
Trade secrets
Information Rights : Privacy and Freedom
Scanning of Gmail's content
Spyware
Web beacons
Cookies
Tracking of websites
EC-AK / 9 / 041611333147