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E-commerce (Consumer (Benefit (payment by credit or debit card is very…
E-commerce
Consumer
Benefit
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Comparisons between prices and product or services offered can be easily made by surfing one to another website
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Threat
no face-to-face contact with sales staff so it is difficult to find out more information about goods and services
Products cannot be seen, touched or tried on and sending products back
Consumers are concerned about identify theft or fraudent use of credit cards if they buy goods online
Business
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Threats
Website design must be clear, attractive and easy to operate
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