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Communication, Conflict and Negotiation (Communication (Barriers to…
Communication, Conflict and Negotiation
Conflict
How Communication Breakdown leads to Conflict
Conflict Management Strategies
Problem Solving
Exchange Information about Priorities & Preferences
Show Insights
Make Trade-offs between Important and Unimportant Issues
Avoiding
Don't think about the issues
Yielding
Make unilateral concessions
Make unconditional promises
Offer help
Forcing
Make Persuasive Arguments
Make Positional Commitments
Make Threats and Bluffs
Compromising
Match other's Concessions
Make conditional promises and threats
Search for a middle ground
Conflict Resolution
Functional vs. Dysfunctional Conflict
What can Individuals do to manage conflict?
Conflict Resolution Techniques
Smoothing
Compromising
Developing Overarching goals
Avoidance
Problem Solving
Additional Techniques
Authoritative Command
Altering the Human Variable
Expansion of Resources
Altering the Structural Variables
Communication
The Communication Process
Formal Channels
Established by Organization and Transmit messages related to the professional activities of members
Informal Channels
Spontaneous and Emerge as a response to individual choices
Barriers to Effective Communication
Selective Perception
Defensiveness
Filtering
Emotions
Information Overload
Language
Silence
Nonverbal Communication
Stress
For encouraging less stressful communication
Be aware of the nonverbal part of communicating
Think carefully about how you state things
Speak Clearly
Current Issues in Communication
Electronic Communication
Text Messaging
Social Networking Sites
LinkedIn
XING
Facebook
ZoomInfo
Instant Messaging
Blogs
E-mail
Time- Consuming Nature of Email
Check email in batches
Unsubscribe
Stop sending email
Declare email bankruptcy
Do not check email in the morning
Email Emotions
Communicating negative messages
Privacy Concerns
Misinterpreting the message
Cross- Cultural Communication
Cultural Barriers to communication
Barriers Caused by Word Connotations
Barriers caused by Tone Differences
Barriers caused by Semantics
Barriers caused by differences in Perceptions
A guide to overcoming Cross-Cultural Difficulties
Emphasize description rather than Interpretation
Be empathetic
Assume differences until similarity is proven
Treat your interpretations as a working Hypothesis
Negotiation
Bargaining Strategies
Distributive Bargaining
Integrative Bargaining
How to Negotiate
Clarification and Justification
Bargaining and Problem Solving
Defining Ground Rules
Closure and Implementation
Developing a Strategy