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SEEK RELIABILITY (Customer (Inputs (Incident Data (Pager Duty alerts, Post…
SEEK RELIABILITY
Customer
Service Level Objectives :
Value
Customer focused
Ties the solution back to the customer experience
Participants
Product Managers
Customer experience
Business Analysts
Product Support
Engineers
System capabilities
Inputs
Service Reliability Outcomes
Actions
Incident Data
Pager Duty alerts
Post Incident Review documents
High Level SLO's
Latency
Incident affected customers
Sites and Services
Core Metrics
Deployment Frequency
AWS Cost Profile
Growth
Expected
Unexpected
Remediation
Budgets
Technical Debt
Pay down percentage
Backlog growth
Toil
Unplanned work percentage
Incident response hours
After work
During
System Heath
Load
Latency
Stability
SLO Alignment
Service Indicators
Violations
Error Budgeting
Strategic
Resilience Engineering
Chaos Engineering
Vulnerabilities
Redundancy
Leading/Lagging Indicator split
Indicator triggers
Indicator Growth
Measures
Score-Carding
Team NPS/Happiness
Incident Trends
Design
Anomalies
Technical Debt
Human factors