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CHAPTER 6 (Barriers to Effective Communication (Nonverbal Communication…
CHAPTER 6
Communication Process
Choosing a Channel
Communication apprehension
Communication Channel
Prerecorded Speeches
Online Discussion
Live Speeches
Formanl report
Video Conference
Barriers to Effective
Communication
Information Overload
Language
Emotions
Silence
Absence of speech or noise
Not necessarily inaction
Anxiety about speaking
Frustration or anger
Thinking or contemplating
Defensiveness
Nonverbal Communication
Body movements
Facial expressions
Proxemics
Selective Perception
Stress
Think carefully
Be aware of the nonverbal part
Speak clearly
Filtering
Current Issues
Electronic Communications
Email
Strategies to Keep Up With
Your Email
Check email in batches
Declare email bankruptcy
Do not check email in the morning
Stop sending email
Unsubscribe
Social networking sites
Facebook
ZoomInfo
XING
LinkedIn
Instant messanging
Text Messaging
Blogs
– Communication Barriers between Women and
Men
Cross-Cultural Communication
Cultural Barriers to Communication
Word connotations
Tone differences
Semantics
Differences in perceptions
Conflict
Functional
Dsyfunctional
Conflict Management Strategies
Avoiding
Yielding
Problem solving
Compromising
Forcing
Negotiation
Positions
Interests
Issues
Bargaining Zone
Resistance point
Negotiator’s aspiration range
Target point