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O2O (Online > Offline) / Digitization >> consumer app (Vision:…
O2O (Online > Offline) / Digitization >> consumer app
Vision: Build an experience around the consumer
List of features (Petromin automotive)
Franchise owner information
Fleet customer information
News &
Events
Oil Recommendations
Gift Cards
Coupons &
Offers
Policies & Procedures (Warranty, Refund)
Estimation of service
Details of Services
Products and Services catalog
Appointment Booking
Store Locator
Application
Website
Issues identified
"Clicks" Parts
No Appointments
No Dedicated Website
Lack of awareness of services scope
Consumer experience during service (wait / uber)
no rate differentiation (peak/non-peak hours)
Lack of customer loyalty
Consumer journey within the app
Add profile
Personal details
1.1 Social id for personal details
Add Vehicles
2.3 Owners manual
2.3.2 Features of the car
2.3.1 Owners manual
2.2 Maintenance
2.2.1 Quick fixes
2.4 Quick search
2.1 Add cars
2.1.2 Add licence plate
2.1.1 Add MMV
2.1.1.1 Year of purchase
Documents
3.1 Add docs
3.2 View docs
Security
4.1 Password
4.2 Signout
Service
Watch live stream
2.1 Get video of service done
View service history
Book a service
1.1 Type
1.2 Repairs required
1.6 Pick up / drop
Book Uber (in case of drop)
1.4 Choose dealer
1.3 Select time slot
1.5 Enter address
Completion
3.4 Loyalty points module
3.4.1 Pay with points
3.1 Billing and invoice
Confirm service completion
3.2 Payment gateway integration
3.3 Make payment
RSA module
Buy RSA
1.1 Vehicle info
1.2 Billing
1.3 Payment
SOS assistance
2.2 inform dealer
2.1 Inform RSA
2.3 Inform Insurance
2.4 Book Uber
Renewals
Accessories Calatog
1.1 View products virtually on car
1.5 Fulfillment
1.4 Payments
1.3 Shopping cart
1.3.2 FItment products
1.3.1 DIY products
1.2 Select products
refinance module (?)
Loyalty
Signup
Earn
Burn
History
Offers