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C6 Coaching, Communication and Conflict Skills (Managing Conflict…

- - - - all parties understand the message (information)
      - from the same perspective (meaning )
- - - - Give descriptive feedback that is based on facts and not inferences
- - - - You Win Some, I Win Some
    - - You Lose, I Win
    - - You Win, I Lose
    - - You Win, I Win
    - - You Lose, I Lose
  - - - conflict affects performance, therefore ability to resolve conflicts will have direct effect on leadership success
    - - Dysfunctional
        
        When conflict prevents the achievement of organizational objectives
      - Functional
        
        When conflicts support the achievement of organizational objectives
      - Real question is not whether conflict is negative or positive but how to manage conflict to benefit the organization