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Customer Submits "Cash Offer Form" :check: (customer receives:…
Customer Submits "Cash Offer Form" :check:
customer receives: "Your Cash Offer Form Has Been Received" (Email) :check: :star:
customer receives: "Your Cash Offer" (email) :check: :star:
Customer submits "Accept Initial Cash Offer" Form :check:
Customer receives: "Confirmation: You have accepted your cash offer" (Email) :check:
Customer received "Your shipping label is ready!" (email) :check:
A link to find the closest Fedex Location :star:
Customer drops off their FedEx Package
OR
Customer Schedules a pick for their FedEx Package
Instructions on how schedule a pickup, or a link to instructions provided by FedEx would be great to include in the "Your Offer Has been Accepted Email
Item fails inspection
Customer Received "Inspection Report & Adjusted Cash Offer"(Draft email) :check: :star:
Make sure we account for the different situations that would cause an adjusted offer
Customer submits "Reject Adjusted Cash Offer" Form :check:
2 more items...
Customer Submits "Accept Adjusted Cash Offer Form" :check:
2 more items...
No Customer Action
1 more item...
Customer receives: "Notice: Item Failed Inspection - Return Address Confirmation Needed " (email) :checK: :star:
Customer Submits "Change my return shipping address form" :check:
2 more items...
Customer Submits "Confirm my return shipping address form" :check:
2 more items...
No customer action
1 more item...
Customer Submits "Item Return Request Form" :check:
Customer receives Email: "Confirmation: Your Item Return Request has been received." :check:
Customer receives "Your Return Tracking Number" email. :check:
Customer Receives Email: "We are sorry, our records show that a payment has been processed for your item" :check:
Confirmation Page
Item passes inspection
Payment Confirmations
PayPal Payment
1 more item...
Apple Gift Card
1 more item...
Business Check
1 more item...
Just a Detour
Customer emails requesting item return
Customer receives Email: "Item Return: Return Shipping Address Confirmation Needed." :check: :star:
Customer Submits "Confirm my return shipping address form" :check:
2 more items...
1 more item...
Customer Receives Email: "We are sorry, our records show that a payment has been processed for your item" :check:
No customer Action
Customer receives: "Reminder: Your shipping label is ready :check:
Confirmation Page :check: :star:
Customer submits "Reject Cash Offer" Form
Confirmation Page
Your Cash Offer has been rejected.
One of our purchasing managers will review the details of your offer and provide an adjusted offer if possible.
In the meantime, if you change your mind, please feel free to submit our "Accept Cash Offer Form" (Link found in your Cash Offer Email)
Customer receives: "Confirmation: You have rejected your cash offer" (email) :check:
This path will not be included for now.
No Customer Action
Customer Receives: "Reminder: Your Cash Offer is Ready" (Email) :check:
10-14 days after no action from customer
Customer emails about an "Offer Match"
Customer receives: "Great News! We will match the offer. (email)" :check:
Customer Submits: "Accept Offer Match" (Form) :check:
Customer receives: "Confirmation: You have accepted your cash offer match. (email)" :check:
Customer receives: "We apologize, but we are unable to match the offer." :check:
customer receives: "We apologize, we are unable to provide a cash offer" (email) :check: :star:
Confirmation Page
(After submitting cash offer form) :star:
Link to confirmation Page:
https://www.cashforcameras.com/confirmation-cash-offer-form-received
Customer Receives: "Second Chance Cash Offer" (email) :check:
Customer Submits: "Accept Second Cash Offer" (Form) :check:
Confirmation Page :check: :star:
Customer receives: "Confirmation: You have accepted your Second Chance Cash Offer" (Email) :check: :star:
Customer Submits: "Reject Second Chance Offer" (Email)
Confirmation Page
Customer receives: "Confirmation: You have rejected your Second Chance Cash Offer" (Email) :check:
This path will not be included for now.
No cutomer action
Customer Receives: "How was your experience?" (email) :check:
Customer Submits: Customer Survey :check:
Customer Rates Experience at a "5 Stars" & answers "Yes" to Yelp / Google Review Question
Confirmation Page :check:
Conditional Logic: If the customer rates experience at a 5 Stars, then we provide a direct link to leave feedback on Google Plus and or Yelp.
*
Only for customers that accepted the first Cash Offer
Customer Rates experience at a "1-4 Stars"
Confirmation Page :check:
Customer Journey
Confirmation Page
Customer Survey
Return Request
Second Chance Offer