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7 CHARACTERISTIC OF EFFECTIVE BUSINESS COMMUNICATION :star: :star:…
7 CHARACTERISTIC OF EFFECTIVE BUSINESS COMMUNICATION
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COORECTNESS
DEFINITON : The choice of code , medium / channel should be appropriate . Moreover the messages should be structurally and gramatically correct
EXPLANATION : - use the correct level of languange, include only words and figures ,there should be proper grammar , punctuation and spelling
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COMPLETENESS
DEFINITION : Accuracy and brevity is the most important principle of effective communication. One should avoid parenthetic and rambling messages. Business communication should be simple and straightforward.
EXPLANATION : Message should be complete and bring desirable results. provide all necessary information . Give something extra , when desirable
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CLARITY
DEFINITION : There should be clarity of objective, clarity of language (verbal or nonverbal), clarity of channel and medium in the process of communication. Clarity helps minimize barriers to communication.
EXPLANATION : Clarity demands that the business should be correct and concrete . Purpose should be clear (communication). Proper punctuation makes the writting clear . Choose precise , familiar words . Construct effective sentences and paragraph
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COURTESY
DEFINITION : Courtesy also sometimes termed as ‘You attitude’ is essential in communication. It ascertains the degree of formality and informality. Courteous attitude shifts the priority and importance from the self to the other (receiver).
EXPLANATION : Courtesy is more important and advantageous in business writting . Answer your mail promptly . Use expressions that shows respect . Be sincere , tactfull , thoughtfull , and appreciation
CONCISENESS
DEFINITION : Conciseness is about keeping your point to a point . This is more about the content about your message rather that its length . Even a short memo can include irrelevant or redundant information . Consiceness helps the receiver focus on what's important , speeds up the processing of information and caters for improve understanding
EXPLANATION : Eliminate wordy expressions . Include only relevant material . Avoid unnecessary repetation
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CONCRETENESS
DEFINITION : A concrete message is specific , tangible , vivid . Its supported by facts and figure for enhance credibility . Its help your audience gain an overview of the broader picture . Concretness mitigates the risk of misunderstanding , fosters trust and encourages constructive criticism
EXPLANATION : Communicating concretely means being specific and definite . use specific facts and figures
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CONSIDERATION
DEFINITION : Effective communication takes into account the receiver's background and points of view . if your message hits a nerve or sounds as disrespectful , the emotional reaction of the receiver might affect the perception of your message
EXPLANATION : Focus on "you" instead of I and WE . Show audience benefit
