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Learning Intro session (F2F) (WorkSafe 2030 What's Happening (Any…
Learning Intro session (F2F)
Internal Comms
What has been communicated so far
Leverage any existing collateral
WorkSafe 2030 What's Happening
Any questions?
Address the situation
Why is it Happening?
Benefits to the Business
Benefits to you
Benefits for our Customer
SalesForce / CRM
What do you know about it?
Any rumours? hear-say?
Introduction 101
The interface
The Support
Help Tool
Knowledge articles
Peers/ Champions
Overview - Demo
Portal Overview
What the customer will see
How he will interact with it
'Have a play in it' - 10'
What did you think?
How do you see this benefiting the customer?
'How the client submits an application'
Infographic? video?
Learning Journey
How it looks from here on
How they will be supported
Learning Pathway
Touch points
Delivery method
'Just-in-time' learning
Values
Connected
Collaborative
Caring
Inclusive
Dynamic
Innovative
Courageous
Passionate
Persistent
Resilient
Purposeful
Flexible
overall pathway
TBD w/ Gary
Infographic/ Video
Riff it on the train
The Customer Experience
. > Leverage business case
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