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Communication, Conflict, and Negotiation. (Conflict (How can Individuals…
Communication, Conflict, and Negotiation.
Conflict
Types of Conflict
Functional Conflicts improve and support group performances
Dysfunctional Conflicts breakdown the moral and motivation of the group
Cognitive conflict is a result of two parties having different perspectives on a conflict
Affiliate Conflict is an emotional conflict between people rather than a topic
How can Individuals Manage Conflict
Compromising
Avoidance
Smoothing
Expansion of Resources
Developing Overachieving Goals
Authoritative Command
Problem Solving
Altering the Human Variable
Altering the Structural Variable
Conflict Resolution
Resolving Personality conflicts
Conflict Management Strategies
Negotiation
How to Negotiate
Defining Ground Rules
Clarification and Justification
Developing a strategy
Bargaining and Problem Solving
Closure and Implementation
Benefits of Negotiation
Profit / Cost resolution
Equilibrium in price for buyer and seller
Bargaining Process
Distributive Bargaining
Integrative Bargaining
Communication
Barriers of Effective Communication
Defensiveness
Emotions
Filtering
Information Overload
Selective Perception
Lugauge
Nonverbal Communication
Stress
Silence
Current Issues in Communication
Communication Barriers between Men and Women
Cross-Cultural Communication
Electronic Communications
The Communication Process
Choosing a Channel
Consider the Sender
Consider the Receiver
Decide which method of communication would work best