%bot.en.a15=To withdraw from the contract, please send a scan of withdrawal, which should include: Data of the User which ordered product: • User's name and surname, • The address on which the product was delivered, • E-mail adress, • Phone number, • Expected way of considering the complaint (request for a refund or replacement of the product). • Account number (in the case of foreign accounts, the account should be given in the IBAN and SWIFT format) • Legible signature.