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GLOBAL E-BUSINESS AND COLLABORATION (INFORMATION SYSTEMS DEPARTMENT…
GLOBAL E-BUSINESS AND COLLABORATION
INFORMATION SYSTEMS DEPARTMENT
Programmers
System analysts
Information System Managers
Chief Information Officer (CIO)
Chief Security Officer (CSO)
Chief Privacy Officer (CPO)
Chief Knowledge Office (CKO)
Chief Data Officer (CDO)
End users
SYSTEMS FOR DIFFERENT MANAGEMENT GROUPS
Transaction Processing Systems (TPS)
Daily routine transactions
Producers of information to other systems
Systems for Business Intelligence
Organize, analyze, provide data
Help making informed decisions
Management Information Systems (MIS)
Middle managers
Summarize and report basic operations (routine)
Data from TPS
Desicion-Support Systems (DSS)
Unique problems (non-routine)
Data from TPS, MIS, external
Sophisticated analytics
Executive Support System (ESS)
Senior managers
Strategic issues and long-term trend
Incorporate data from external, MIS and DSS
BUSINESS FIRM
Collection of business process
Performance depends on business process
BUSINESS PROCESS
Definition
Produce product/services
Organized activities
Unique ways
Tied to specific area
Manufacturing and production
Sales and marketing
Finance and accounting
Human resouces
IT improves busines process
Automates steps
Eliminate delays in decision making
Acess of information
SYSTEMS FOR LINKING ENTERPRISE
Enterprise Application
Enterprise Sytems/Enterprise Resource Planning (ERP)
Manufacturing and Production
Finance and Accounting
Sales and Marketing
Human Resource
Supply Chain Management (SCM)
Suppliers
Purchasers
Distributors
Logistics
Customers Relationship Management (CRM)
Knowledge Management System (KMS)
Intranets
Extranets
COLLABORATION
Definition
Working with others
Shared and explicit goals
Why?
Changing nature of work
Growth of professional work
Changing organizations of the firm
Changing scope of the firm
Emphasis on innovation
Changing culture of work and business
TOOLS FOR COLLABORATION AND SOCIAL BUSINESS
E-mail and Instant Messaging (IM)
Wikis
Virtual Words
Collaboration and Social Business Platforms
Virtual Meeting Systems
Cloud Collaboration Services
Microsoft SharePoint and IBM Notes
Enterprise Social Networking Tools
BASED UPON DIGITAL NETWORKS
Electronic Business (e-business)
Electronic Commerce (e-commerce)
Electric Government (e-government)
SOCIAL BUSINESS
Enhance collaboration
Using social networking platform
Deepen interactions
Increasing emotional involvement