Therapeutic communication ( (Unclear information and messages., Lack of…
"The process of transmitting messages and interpreting meaning." - Wilson et al., 1995
: Facilitates positive change in the patient who seeks assistance
: The nurse seeks to elicit a response from the patient, that is beneficial to the patient's mental and physical health
Transferring or exchanging information ideas or thoughts easily and correctly through verbal or non-verbal language
Unclear information and messages.
Lack of attention, interest during communication
Gender barrier - communication styles between gender are often different.
Physical barrier - Noisy environment interrupt the communication
Difference culture have different belief, values and perception.
Psychological barrier - individual's state of mind
Physiological barrier - individual's discomfort eg: hearing difficulty
Types of Communication
Info spoken by mouth and is heard
Eg: face to face, telephone, speech, lectures,conferences, media
Eg: letter, reports, info bulletin
The way we say something rathen than what we say
Eg: tone of voice
Eg: sign pattern
Eg: facial expression, eye contact, postures, gestures
Cultural art facts
Eg: the way a person dressed up, make up
Broad opening: encourage the client to introduce the topic.
Giving information: tell facts that the client need.
Silence: absence of verbal communication to provides time to client to put thought or feeling into words.
Giving recognition : acknowledging and aware on client and what they do.
Offering self: making self available to client story.
Making observation : observe the client behavior
Active listening: active process of receiving information and examine client reaction to what nurse said.
Accepting: accept client perception without judgments.
Active listening: maintain eye contact and receptive nonverbal communication
Accepting: "yes" by nodding head
Offering self: "I'm interest in what you think"
Making observation: "are you comfortable with.."
Broad opening: "is there something about that you like to talk?"
Silence: nurse say nothing but still to maintain interest on what client say by nodding head
Giving information: "the toilet is that way"
Giving recognition: "Good afternoon Mr. A"
Example of Therapeutic Technique
Barrier of Communication