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SDD - KNOWLEDGE MANAGEMENT (SDD Team mtg 18032019 14.00-16.00 (ETF…
SDD - KNOWLEDGE MANAGEMENT
SDD KM Roadmap
SDD mission
Primary process
Secondary processes
Objectives
Target groups
Expected behaviour
Process(es) & sinergies
Tools
Action plan to reach objectives
Monitoring milestones
Assessment of results
(Incremental application)
Questions
What is missing
What is the need(s)
The Next (vision)
What is the background of KM at the ETF?
What is the current state of play of KM programme at the ETF?
Needs
Proposals
Goals
Briefing with MPR-LHR 15.02.2019
HARDWARE
SDD process
SharePoint
Intranet: identify key docs for SDD and for ETF
SRM
COMMUNICATION
To be all on the same page (and spring cleaning exercise)
Build a regular periodical communication:
cappuccini
products for ex Ext Evaluation
Overall, aumentare il megafono verso lo staff
IDENTITY & ATTITUDE
SDD to be the engine of the ETF, meaning SDD staff shall be an antenna to capture ETF needs, and of foresight of the future, and to bring it to the ETF
Be outreaching
TODO
By end of March mtg with the team and plan of actions for the year (NADIA in charge) :warning:
SDD Team mtg 18032019 14.00-16.00
Output: Excel SDD KM table
Ideas:
Digitalisation
Prioritise products
ETF strategy
SDD meeting each staff member about the ETF strategy
Short summary + clear
Also workshop format
Slide for those not attending
SDD reinforce forward key actors. Seen as a vehicle of reflection in the house.
Higher distribution of knowledge produced by SDD
See olistically what SDD does
Being visible for teh sake that SDD output are used by ETF
Debriefing MPR-LHR-NDM 21032019
TODO
Amend table and assign Function (the 3 SDD functions) to products (LHR/BOL)
Multiple "Who" (can cover the owner of the product + the responsible for the communication action)
OD function meets first, then we meet with the other 2 functions and identify comm action per product per target (LHR, BOL, MPR, NDM)
OD maintains the monitoring role on the overall plan
Some products may have a different relevance and require and ad hoc plan, including an allocated budget (for example, ETF strategy)
#
Update Improvement Fiche (NDM)
Deadline
(Fiche + KM plan 2019) = 15 April (tentative: 5 April)
IMP
Address forthcoming round of retirements