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Quality Standards (MALCOLM BALDRIGE NATIONAL QUALITY AWARD (Seven areas:…

- - - - Qualitative and quantitative techniques or tools to drive process improvement
    - - The steps a Six Sigma practitioner are to follow are to identify the problem and implement a solution
    - - All work is processes that can be defined, measured, analyzed, improved, and controlled
    - - Quality performance means 3.4 defects per million opportunities