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Maine's new unemployment System (adopted (User Interface ReEmployUSA…
Maine's new unemployment System
adopted
User Interface
ReEmployUSA systems
Access Mississipi (Access MS)
deployed
benefits portion and employer's tax portion
had
few bugs with the rollouts
joined
Consortium
Mississipi
offered
Rohde Island
Connetcicut
used
ReEmployME
complains started
Difficulty in navigation
the new online system
Work Search log:
logs filled in online rather than paper
Problems were
"an uncomfortable, but natural part of the process" said an
MDES employee
that came to help
Department of Labor (DOL)
expected that "turmoil would subside as users became more experienced" with UI
launch
:
coincided with seasonable unemployment
more people onto the new system than expected
the delay could led to both financial constrains and potential schedule impacts