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RT4 Call Center (Feature Flags (Templates (LMS or HMS is configured?),…
RT4 Call Center
Feature Flags
Loyalty
Templates
LMS or HMS is configured?
Wings
Billig Profiles
Comments & Guest Service
TravelWith
New Reservation
Loyalty
Templates
Wings
Travel With
Availability Search
Select Rates/Room
Select Payement Method
Complete Reservation
Override rates
Rewards Lookup
Login
Okta
User Roles & Permissions
RT Admin
User Roes & Permissions
RT CC 4.0 - Login Page
RT4 Version
Standard
Caesars
Others
RT Admin CC Select Login Source
Existing Reservation
RT4 CC Login
Call Center Agent
Direct login via Okta or Cognito
With admin based login
Property User
Has access to one or more properties under a single brand
Logs into reztrip Admin
RT4 CC Link is visible and clickable
:check: if at least one property has RT4 CC Enable
Can see the property/properties grouped by area
Brand User
Has access to multiple brands and has access to all properties under that brand
Logins into reztrip Admin
RT4 CC Link is visible and clickable
:check: if at least one property has call center enabled under any brand that user has access to
Can see the list of property/properties grouped by area
Super User
Has access to all properties under all brands
Logs into reztrip Admin
RT4 CC Link is visible and clickable
Can see all the properties from different brands
that have RT4 CC enabled and are grouped by area name
in CC B.E
Managed
Call Center Users ( white labeled product)
Questions: Multi Property Search by Area