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NWT Phones 2.0 (Processes to Define (Documentation (How-Tos (Voicemail,…
NWT Phones 2.0
Processes to Define
Training
Documents
In-Person Training
Remote Training
Technician Training
Porting
Routing
Provisioning
Troubleshooting
Pre-Sales Process
Types of Routing
Additional Costs (ReachUC features)
Porting Process
Network Review
Phone Demo
Faxing (Hardware vs Software)
Portal
Life-Cycle
Review
Ticket Review
Feature Updates
What Makes a Phone System a Green Check?
Cleanup of System
Extension/User Review
Defunct Time Frames
Phone Ticket Creation
Types of Tickets
Including Call Trace
Documentation
Hardware
Users
Routing
Time Frames
AAs
Queus (n)
Diagram Routing
Billing?
Queue/AA Messages
Faxing
How-Tos
Voicemail
Transferring
Park
BLF
Hardware Trends
Headsets
Desk Phones
Apps?
Client Off-Boarding?
Profit Centers
Phone Hardware Sales
Service Ciontract
On-Boarding
Premium Upgrades
Additional Change Requests?
Based by Size?
What constitutes change vs. maintenance?
Networking Hardware
What's Next?
What happens if VOIP ceases to be a thing?
What about MS solutions?
How do we get better and be more professional?
What is the evolution of a phone system?
What if it all goes mobile?
Desktop Apps
What are the Challenges?
Where is the puzzle to solve
Project Management at Scale
100% Remote?