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Reframing Organizations (real problems (personal characteristics (if you…
Reframing Organizations
orgins of cluelessness
bright people turn out dim
self destructive intelligence
personal flaws
mindlessness
lack of imagination
symptoms of cluelessness
constructing our our own psychic prisons
doesn't know what good performance looks like
managerial error
Dilbert principle - ineffective workers moved to where they will do the least damage
re framing, thinking about something in more than one way
proliferation of complex organizations had made most activates an collective endeavor
strategies for improving
regulations
happens when management fails many times
constituents badger officials for solutions
policy
law
upgrading management
problems outlast solutions
developing expertise
effort
time
practice
feedback
diverse quality of implementations
multiframe thinking
4 frames
factories
families
jungles
temple and carnivals
FBI and CIA
engineering
art
organized activity
virtues
technology keeps us interconnected
drawbacks
technology creates frantic and complications
technology can make us "drown"
can alter organization as information comes along
mind maps
frame - mental model
set of ideas and assumptions
carry mind maps in head for managers to be successful
multiple frames allow for better management
register and assemble key bits of perceptual data in coherent pattern
blink
nonconcious
very fast
hollistic
effective judgement
matching situational clues
organizational design is piecemeal
fallacies in explaining organizational problems
blaming
blame the bureaucracy
routine
rules
thirsting for power
below the surface
real problems
personal characteristics
if you can see past these issues can be fixed
training
goals
control systems
reorganize characteristics
organizations are learning
system maps
corresponding systems
obstructed learning
lack of confrontation
organizations are complex
organizations are surprising
organizations are deceptive
organizations are ambiguous
blink
system blindness
highlights root causes
changing or conversing