Please enable JavaScript.

Coggle requires JavaScript to display documents.

Call Flow Chart (Introduction ( State your name, Company and reason…

- - - - Determine Client Personality
        
        Client is Willing and Able, Client is Willing and Unable, Client is Unwilling but Able or Client is Unwilling and Unable.
        
        Client is Willing & Able
        
        Proceed with payment Arrangement for full OD
        (outstanding Debt)
        
        most effective payment procedure.
        automating withdrawal if info is on file
        e-transfer
        courier cheques
        
        Notate on clients file, commitment to pay, day of conversation, method used for payment and method that was used to contact client.
        
        arrange for payments within a 7 day window
        
        Client is Willing but Unable
        
        Identify the reason why client is unable,
        
        Listen, Pause, Empathize
        
        Explore options to resolve OD
        
        1 more item...
        
        Value Statements e.g. I appreciate your commitment in wanting to resolve this balance
        
        Client is Unwilling and Unable or Able but Unwilling
        
        Determine reason for mindset of not wanting to clear debt.
        
        Ask client, is there a reason that you are unwilling to work with us to clear your balance owed.
        
        Educate on contract signed.
        
        are you aware that when you signed the contract for us to proceed with your claim that it was a legally binding agreement that we can enforce by law?
        
        2 more items...
        
        WIIFM (what's in it for me)
        
        work with us to resolve your balance, and I will personally assist you with some privileged advise on how to re-build your credit bureau.
        
        2 more items...