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TT Creation/ Close (Operation Log for TT creation and Closure (Action Type…
TT Creation/ Close
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SMS sent to only 601, 01 or +601
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TT Creation conditions
SMS
Conditions for personal or alternative: MSISDN
The MSISDN must begin with 601,01 or +601.
If the number does not begin with 601, the number prefix will be changed to 601 before SMS.
After changed, MSISDN must be 11 or 12 digits.
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:check:MSISDN B is same as MSISDN A, meaning the customer does not have alternate MSISDN. It means “alternate MSISDN” is not available.
If MSISDN A is active, the preferred language of customer will be retrieved based on it. Otherwise, the preferred language of customer will be retrieved based on "Alternate MSISDN". If cannot retrieve preferred language, default SMS and email notification to English.
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Negative Scenarios
SMS not sent
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Some SR types will be excluded to send SMS/Email notificaiton. Please refer page 8 in solution document.
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