Working with Pronto (Different ways to get in touch with us (Live chat…
Working with Pronto
Different ways to get in touch with us
You can send us a ticket by:
Send as email at
Create a ticket via Support portal
Use the same email that you usually use to work with us for better logging & follow-up
Create new ticket for unrelated request for better project tracking
You can expect automated confirmation email within 15 minutes, let us know in live chat if you don't
Within 60 seconds is what you can expect us to reply
Live chat is at the lower right corner of the site
Best use of live chat
Bring up urgent matters
Quick chat on project status
We need to talk
You can always schedule a call with us here:
Best use of Phone call
Explain subjective thoughts, discuss long project where
130 people to work for you!
We are happy to take the lead!
Let us know what you're aiming for by giving rough ideas, reference pages, goals, etc.
We are also a good follower!
We're more than happy to follow your instructions. Send us pictures, content, spacing, sentence structure, etc, and we’ll work them out exactly as you want it to be within the proper layout.
Plan in advance for bigger projects
Small updates shouldn't take more than one business day
Larger projects that involve copywriting and design may take several business day to complete, depending on content, complexity and project size
March June and October tend to be our busiest months!
We always plan in advance to make sure we have resources avilable, but if you can plan a little ahead and communicate your expected timeline for your projects, our team will make sure that it runs smoothly