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Different Methods of Receiving Customer Feedback (Live Chat Feedback (Cost…
Different Methods of Receiving Customer Feedback
Live Chat Feedback
Cost: Medium / Outsourcing from IT Professionals
Customer Friendliness: High / Offers 24/7 Support to customers which is very convenient
Yielded Information: All sorts of Information. Faulty products, issues with the products or the organization, any uncertainties about the product or the organization, etc.
Polls and Surveys
Cost: High / $20,000 - $24,000
Customer Friendliness: High
Yielded Information: Feedback regarding product or service the organization provides
On Site Analysis and Feedback
Cost: Low
Customer Friendliness: High/ You are receiving feedback from customers by actually visiting the site
Yielded Information: Feedback regarding product or service the organization provided, suggestions on how to improve product or services, customer service satisfaction feedbacks
Google Review
Cost: Free
Customer Friendliness: High due to easy accessibility and anonymity
Yielded Information: Customer Service Satisfaction, General Background knowledge about the organization, etc
Feedback Forms
Cost: Low / Maintenance cost
Customer Friendliness: High / Such method has been existed for a long time and provides anonymity
Yielded Information: Information regarding product and organization as well as problems and suggestions on product and service.
Questionnaires
Cost: Medium
Customer Friendliness: High / Customers are able to give honest opinions through such method
Yielded Information: Feedback regarding product or service the organization provides
Asking Employees for Feedback
Cost: Low
Customer Friendliness: N.A
Yielded Information: How the organization can improve, any difficulties or issues regarding any equipments or services that may need to be resolved.
Web Analytics
Cost: Medium/ Outsourced to IT Professionals
Customer Friendliness: N.A / Data is analyzed by IT Professionals from website data. No customers are involved with this process
Yielded Information: What products and services are popular and most frequently used/ purchased
Usage Statistics
Cost: Medium / Outsourced from IT Professionals
Customer Friendliness: Medium / The feedback is gathered and the result is determined by how frequent customers purchase
Yielded Information: Purchase frequency
Be your own customer
Cost: Low
Customer Friendliness: N.A / No customers are involved in this process
Yielded Information: Can experience what the customers experience on a daily basis when visiting or making purchases from your own organizations