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Maine’s New Unemployment System Frustrates the Public and State Workers…
Maine’s New Unemployment System Frustrates the Public
and State Workers Alike
To reduce frequency and cost of failure
Several states and US department of labor formed consortiums
Aimed at creating a core UI system
That can be minimally tailored to meet each state's unique requirements
ReEmploy US
One of the most networthy systems
Consortium was the brainchild of the department of Mississipi employment security (MDES)
In 2012
Finalized the modernization of UI system called Access Mississipi (Access MS)
Mississipi offered it to otherstates as a way to share development an support costs
11 states initially expressed interest in the proposal
2nd
Connecticut
1st
Rhode Island
Maine
US labor department provided $90M to the consortium to use Access MS as baseline
To be reengineered into a common, cloudbased system that would allow all 4 states to use it with only 20 to 25% tailoring needed
August 2017
Mississipi successfully deployed the benefits portion of the new UI system
followed by
The employer's tax portion in September 2017
Few bugs with the rollout, however didn't raise public concerns
Maine scheduled to deploy the benefits portion of the new system
Unespecified issues delayed its deployment until early December
Maine's department of labor (
DOL
)
Couldn't delay more due to both financial constraints and potencial schedule impacts
ReEmployME went live
Both existing and new unemployed benefits claimants started complaining
1 more item...
Blaimed on user errors
Few small and isolated flaws had been discovered and corrected
Delay coincided with Maine's upstick in seasonable unemployment
Threw more people to the website than expected
Newspaper
Published excerpts of a confidencial memo
Baseline UI software was buggy
Contained functionallity needed only by Mississipi
Which was not removed as required
Poor morale of state for ReEmploy ME employees
Important to determine
How many errors are due to Maine's specific
UI system requirements
Implementation approach
Launch decision
Underlying core UI system
Problems with unemployment insurance IT systems and rollouts are common
Pennsylvania
California
Florida
Mississipi