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What information do we need from our customers. ((The way they prefer to…
What information do we need from our customers.
The way they prefer to be notified
How do you hear from us as a business, promotional material.
Type of things they are put off by.
Their payment methods, paying in instalments. Cards or cash ways of paying.
What they think about the prices. E.G. too expensive or too cheap.
The distance in which they travel to get to the garage.
The way in which they notify their customers when their car is ready to be collected.
How often they come into the garage.
Booking appointments online diary.
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How they can be better than their competitors.
How much do they rely for you.
How long they will be willing to wait for their cars.
how much are they willing to pay for a service
best time to visit - opening hours
would you prefer us to carry out small fixes or would you prefer to do it yourself?
would you prefer if the garage had a social media platform
which social media platform would you prefer?
preferred day to drop their car off for service
preferred method of booking