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Business Change Network (Huddle Master/Huddle Buddies (what - to get…
Business Change Network
Change Agents
what - within each Service to support culture of change, providing advice.
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Critical friends -
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what - reviewing letters, forms, web pages - focus will be on a customer perspective
why - internal resource for customer testing, sense checking, flag potential issues
how - desk based, one to one with service, part of workshop
Lean Advocate
what - participate in reviews, workshops, facilitate, process mapping
who - list compiled, open to change, good at challenge, organised
when - varies, minimum half a day per month, maximum (2 week review) 5 days per month
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