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OTB Chapter 13 (Conflict -disagreements
over issues of substance,
or…
OTB Chapter 13
Conflict -disagreements
over issues of substance,
or emotional antagonisms
Substantive conflict occurs in the form of a fundamental disagreement over ends or goals to be pursued and the means of their accomplishment.
Emotional conflict involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear resentment and the like.
intrapersonal (approach, avoidance and approach-avoidance types)
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horizontal (at the same hierarchical level),
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negotiation
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between two-party, group, intergroup or constituency (each individual party represents a broad constituency e.g. “management” and “labour”).
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distributive negotiation
focus is on “positions” that conflicting parties stake out or declare, each party trying to claim a certain portion of the available “pie".
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Integrative negotiation
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win-win situation, satisfying the needs of both parties
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Parties to negotiations often begin by stating extreme demands, so the possibility of escalating commitment is high. That is, once demands have been stated, people become committed to them and are reluctant to back down.
It is also common for negotiators to develop the belief that their positions are the only “correct” ones, and fail to see merit in the other party’s position.
The bargaining zone is the zone between one party’s minimum reservation point and the other party’s maximum reservation point in a negotiating situation. When there is a positive zone, bargaining has room to unfold.
dealing with conflict
Hierarchical
referral
chain of command for conflict resolution with problems being referred up the hierarchy to more senior managers to reconcile.
Doing this too often can result in employees learning that it is best not to refer any conflict upwards
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decoupling
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may reduce the conflict, it may also result in duplication and a poor allocation of valued resources
Buffering
building an inventory between the two groups so any output slowdown or excess is absorbed by the inventory and does not directly pressure the target group
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Linking pins
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liaison group- coordinates the activities of certain units to prevent destructive conflicts between them.
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